Accidentally locked his car keys inside his vehicle

Dispatcher Files

A member called in requiring assistance after he had accidentally locked his car keys inside his vehicle. After capturing his policy, vehicle and personal details, I established that he was a member of the Monitor Administrators group for whom we provide roadside assistance.

Our member was based in Randburg, Gauteng, and we were able to establish his precise location from the information he supplied. By using our IMICS (Incident Management and Information Capturing System)  proximity dispatching feature, we were able to contact an approved service provider in the Randburg area. The service provider was on the scene within a short period to provide assistance, and our member was able to continue on his journey.

Dispatcher: SA48 Savannah
TrackBox ERPC National & International
08616-TRACK
08616-87225
https://trackbox.world | https://t.me/BriansPD

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*Dispatcher files are reports detailing the experience of the dispatcher as they deal with emergencies and so are recorded after the fact.