Motor Vehicle Accident

Dispatcher Files

On a recent afternoon shift I received a call from a rural AAA Response member needing urgent medical assistance as seven staff members had been involved in an accident when their truck overturned. I called Netcare 911 and also 112 Emergency to dispatch ambulances to the scene and made sure that they also made contact with someone at the location who could relay information and updates.

I remained in contact to ensure that services found the location, guided by GPS coordinates. 

After arriving on scene the injuries to the patients were assessed and two of them had minor injuries and fortunately none had to be hospitalised.
We were very relieved to hear this as it could have been much worse.

Well done to all members who attended – we appreciate your dedicated service.

ERPC Dispatcher: Natia (SA47)
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08616-TRACK
08616-87225
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*Dispatcher files are reports detailing the experience of the dispatcher as they deal with emergencies and so are recorded after the fact.