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Assaulted and Traumatised

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Dispatcher Files

One evening around midnight a member activated her AAA Response App and reported that she had been assaulted. The member was traumatised and had struggled to make contact with local SAPS to lay a charge of assault and domestic violence.

I was able to report the incident on her behalf to the duty officer at Kwabonambi SAPS in KZN. The member elected to call in at Kwabonambi SAPS the following morning to get the necessary advice and open a case against the guilty party.

The matter was also escalated to the member’s superior for further intervention.

Dispatcher: SA48 Savannah
TrackBox ERPC National & International
08616-TRACK
08616-87225
https://trackbox.world | https://t.me/BriansPD

#TrackBox #SACAN #Teamwork #DispatcherFiles #TrackBox_Helps #Download_the_App

*Dispatcher files are reports detailing the experience of the dispatcher as they deal with emergencies and so are recorded after the fact.

Categories: Dispatcher Files

TrackBox is a singular platform that connects South Africans to most branches of emergency services country-wide. We launched Together SA CAN back in 2003 with the goal of uniting all emergency services role players into “South Africa’s 911 emergency system.” In 2013 we established it as a non-profit company whose primary function is to facilitate and co-ordinate responses to emergencies anywhere in South Africa, anytime. TrackBox is our technology that makes this collaboration bigger, better and faster. Living up to our motto of ANYTHING! ANYTIME! ANYWHERE!

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