HEART ATTACK – EMERGENCY RESPONSE PROCEDURE
I received a call from member stating that her husband had possibly had a heart attack. At the time of the call his skin was blue and he was non responsive. I contacted the Advanced Life Support division and @Netcare was dispatched. I then called the member back to let her know that an ambulance was on the way.
She was understandably very upset and panic stricken but I managed to get more information about her husband from her. A Meditech ambulance arrived on scene within 5 minutes, but unfortunately it was too late. The medics stayed on scene with the member until her friend arrived to assist in making the relevant arrangements.
I also passed on her contact information to the local trauma support centre in order for them to offer counselling and assistance.
Our deepest condolences to friends and family for the loss.
SA24 Michelle Baars
TrackBox ERPC National & International
08616-TRACK
08616-87225
https://trackbox.world/
#TrackBox#SACAN#Teamwork#DispatcherFiles #TrackBox_Helps #Download_the_App
HEART ATTACK – EMERGENCY RESPONSE PROCEDURE
Questions that are asked by the operator will depend upon the nature of your problem. After calling the ERPC, you should be prepared to articulate your problem in a clear and precise manner. The operators are trained to respond to all emergency situations which range from drug overdoses, strokes, heart attacks, drowning victims, syncopal events, etc.; the list is all-inclusive. Be prepared to listen attentively to instructions that are given by the operator as you are guided through the crisis.
- Your address will be confirmed as per the TrackBox app GPS (if calling from another number, state your address).
- State the person’s age.
- Is the person conscious and breathing?
- What medication are they on?
- Loosen clothes to ease breathing.
- If the victim is not breathing, administer CPR.
CPR instructions
- Kneel beside the person who needs help
- Place the heel of one hand on the center of the chest
- Place the heel of the other hand on top of the first hand, then lace your fingers together
- Position your body so that your shoulders are directly over your hands, and keep your arms straight
- Push hard, push fast. Use your body weight to help you administer compressions that are at least 2 inches deep and delivered at a rate of at least 100 compressions per minute. (Just be sure to let chest rise completely between compressions.)
- Keep pushing. Continue hands-only CPR until you see obvious signs of life
- Keep pushing until a trained responder or EMS professional can take over, you’re too exhausted to continue, or the scene becomes unsafe.